Ancient Root FAQ
Frequently Asked Questions About Our TCM Health Assessment
1. Is my report reviewed by a real TCM practitioner?
Yes. Dr. Zhu Tianwei will personally review your health questionnaire and tongue photos and prepare a personalized TCM interpretation based on the information you provide. Your report is not automatically generated by AI. AI or other digital tools may be used only to help organize and format information—not to replace Dr. Zhu’s professional judgment.
2. Can this replace seeing a doctor?
No. Your TCM interpretation is provided for educational and general wellness purposes only. It does not constitute medical advice or a medical diagnosis. If you have any health concerns or questions, please consult a qualified healthcare professional. Please consider this report a supportive wellness resource, not a substitute for professional medical care.
3. What health concerns is this service suitable for?
This service is for people who want to better understand their health and everyday wellness from a TCM perspective. It may be helpful for concerns such as poor sleep, low energy, stress, digestive discomfort, cold hands or feet, menstrual or menopause-related concerns, or simply learning more about your TCM body constitution (your general pattern of health according to Traditional Chinese Medicine).
This service is not suitable for emergencies, severe symptoms, or potentially life-threatening conditions. If you have chest pain, trouble breathing, severe bleeding, confusion, sudden severe pain, or another emergency symptom, contact your local emergency services immediately.
4. Why do I need to complete a health questionnaire?
A TCM assessment considers your symptoms, daily habits, sleep, digestion, emotions, and other changes in your body. The questionnaire helps Dr. Zhu understand your overall situation and provide a more relevant interpretation. Please answer each question as honestly and completely as you can.
5. Why do I need to upload photos of the front and underside of my tongue?
Tongue observation is an important part of a TCM wellness assessment. A photo of the front helps Dr. Zhu view the tongue’s color, shape, and coating. A photo of the underside shows the area beneath the tongue. Your photos will be reviewed together with your questionnaire and will not be used on their own to make a judgment.
6. What should I do after purchasing?
After payment, complete the health questionnaire and follow the photo guide to upload two clear photos:
- Front of your tongue
- Under your tongue
Before submitting, make sure your email address is correct. You may also add Ancient Root on WhatsApp to receive a copy of your report there and use the free follow-up service.
7. Do I need to create an account?
No. You can purchase the service, complete the questionnaire, and receive your report by email without creating an account.
If you choose to create an account, you can sign in to view your previous orders and completed reports in one place.
8. Can I purchase this service for a family member?
Yes. However, the questionnaire answers, tongue photos, year of birth, sex, symptoms, and other health details must belong to the person receiving the assessment. Please provide an email address that can reliably receive the report and messages. For anyone under 18, a parent or legal guardian should submit the information and give consent before using the service.
9. When will I receive my report?
Your report will be completed and delivered within 24 hours after payment and after we receive your completed health questionnaire and clear, usable tongue photos.
If information is missing or the photos need to be retaken, the 24-hour period will begin after we receive all complete and usable information.
10. How will I receive my report?
Your report will be sent as a PDF to the email address you provide in the questionnaire.
If you have added Ancient Root on WhatsApp, we will also send your report there. If you create a website account, you can sign in to view your previous orders and completed reports. Creating an account is optional.
11. Why haven’t I received the report email?
The email may have been filtered into your Spam, Junk, Promotions, or Other folder. Please check these folders and search your inbox for “Ancient Root.”
If you still cannot find it, confirm that the email address entered in your questionnaire was correct, then contact us through WhatsApp or website support. Registered users can also sign in to check whether the report is available in their account.
12. Can I ask a follow-up question after receiving my report?
Yes. If you have added Ancient Root on WhatsApp, you may ask one free follow-up question within 7 days after receiving your report.
The follow-up is intended to help you understand the analysis and recommendations in your report. It does not include new symptoms, new photos, or a new health assessment.
13. Will my photos and health information be kept private?
We will use the information you submit only to complete your wellness assessment, deliver your report, and provide necessary customer support. We take reasonable steps to protect your personal information. Please do not send health information through public channels. For details about how information is collected, used, stored, and your related rights, please review our Privacy Policy.